Customer Feedback
Whilst we have the facilities on our new website for you to leave product reviews, we receive quite a few positive comments on our service, website, prices and products in general. So here are some further examples of what our customers have to say about us (we receive much more positive feedback by phone and in person!)
We are very happy to hear your feedback. We are always looking to improve so we value both good and critical feedback! If you would like to tell us what you think, please email us at customerservices@shopholistic.co.uk. We will post a selection of the feedback we receive on here so if you would prefer to remain completely anonymous or don't want your feedback to appear on this page please let us know in the email.
Thank you so much to everyone who has taken time to write to us!I saw on your FB page what the Trading Standards have been doing to your small family business and wanted to write an email of support.
"I discovered your company through the recommendation of a massage therapist who had been buying her products from you for years. As a result I have bought various products over the past few years, and have been delighted with them all and with the customer service. Nothing is too much trouble, there is no hard selling, no product is 'pushed' and advice is given from an excellent knowledge base. I continue to enjoy having a Himalaysan salt lamp in my living room - and many visitors ask where I got it from as it looks so beautiful. When I fractured my femur last year and was advised to look at increasing my calcium and magnesium intake, I was able to find these products with you, at what I consider to be better quality and at better prices, than I would find in local 'health stores' where the employees know little about what they are selling. I use magnesium in my bath (knowing now that it will be absorbed better) and also use a spray of this on an arm or leg. I take a calcium supplement each day, and add to this K2 and D3 that I obtain from you. I am sure my leg mended better and that my bones and health are now stronger, as a result of me taking the time to research this and how best to ensure the vitamins are absorbed by my body.
I admire so much how you and your family have grown your business and the research you put into everything you do. You take nothing for granted, and would not sell anything that you would not be happy for your own children to use, internally or externally. I believe you have the very best interests of your customers at the heart of all you do. Not many companies behave like that." - Elaine
"Tried the Magnesium Flakes and had the best solid lump of sleep for ages. Will be ordering some more and think will try Magnesium oil also.
Have only have ever heard good things about this company and use them for all my holistic needs" - Frances
"Lovely shop with wonderful staff who always make you feel welcome. Check out Dani's therapies she is amazing and has made a profound difference to my life. Thank you all!" - BG
"Highly recommend this store. Been purchasing goods for yrs in person and after I moved away online. Excellent quality, speedy delivery, well packaged and the customer service is exceptional :-)" - Ceri Ann
"Thanks for your help - excellent customer service! I'm sure I'll be back, and I'll recommend you to friends too." - Pete
"I ordered online on Friday and my order was with me on Tuesday plus I had e.mails to let me know how my order was being dealt with. The service was wonderful and I would definitly recommend you to friends and family, I am sure I will be doing more ordering from you, so thank you once again." - Chris
"Love this store , have been ordering online for a good few years. great products and service " - LW
"I think all your knowledge and what you have done is inspirational." – Nicola
"I would just like to say how impressed i was to recieve my order so quick 2 days from ordering. I am also pleased with my goods. I will certainly tell my friends and family about your company." - Carol
"The service given to me by Beth at Shop Holistic was more than excellent. Helpful, polite, nothing too much trouble and very efficient." - Michal
"Very quick delivery and great prices for the essential oils. Will definitely order again whenever I am in need of any more products. Initially found the company through the Richplanet videos/website." - Tim
"Thank you for the amazingly quick dispatch of my order. Although I only rang at 3.00pm last Monday the nettipot arrived before 9.00am the next day. I was very impressed by your fast and friendly service." - Sue
"Thankyou so much for your prompt reply. It is so refreshing to find a company who acctually cares about their customer service. I will certainly recommend you to all of my therapist friends." - Rachel
"Just to let you know, I am relatively new to your site. I have been very impressed with the customer service I have received at every point of the order process. You have kept me informed at every step and when an item was out of stock a lady phoned! So refreshing! And, unfortunately, so rare these days. The big companies could learn from your excellent example. They seem to have exceedingly over complicated websites and everything is online. Why not just pick up the phone. Your website is easy to use, your products exceptionally priced. Having worked in the customer service industry myself where service used to be deemed important! I do find that the big companies seem to place more importance on shifting products quickly and cheaply with very little regard for quality of product or providing any form of customer service. I have become increasingly disillusioned with the way large companies are operating. Your company is a breathe of fresh air. Thank you for reaffirming that great customer service does still exist and not just 'virtually'." - Sue
"My
order arrived Saturday many thanks for a good service.Get so used to
complaining about stuff not received these days that it is a nice change
to have to say thanks to a company." - Nick
"Your company is different, VERY different [from larger companies]. Your prices are fair and how you can post everything at one price is beyond my partner and I? If a company is fair and just, not greedy and customer orientated, knowledgeable and 'product savvy', genuine and honest, they deserve ALL the support they can get. Which is what we think and how we feel about you and your company. Long may you reign and more power to your elbows." - David & Maria
"Thanks for sending me my first item I recently ordered from you. It arrived safely and I think it was value for money. I think all the goods you have on offer on your website are value for money and your website, itself, is interesting and fascinating to look at - I could have stayed there all day but, alas, I don't have the time - other business to attend to, like family and home, etc. However, now that I've made and received my first order from you, I have sent in another order for various items and look forward to receiving them soon. Until then, keep up the good work, and good luck with your business enterprise and God bless all of you at Shop Holistic. Thank you." - Chas
"I would just like to say how pleased I am with your service and products. I ordered on a Friday, the goods were delivered on Saturday morning, can’t get quicker than that. I bought the Rhino horn neti pot which is absolutely superb, extremely well designed, with a good supply of neti salt. Many thanks" - Andrew
"I just wanted to let you know that I have been very impressed with your wonderful customer service. This is the second order that I have placed with you and the service has been excellent on both occasions. Many, many thanks to you and your colleagues." - Anne
"I would just like to say thank you for your fantastic service! The goods arrived very promptly, and the packaging has to be the best I have ever seen. I will definitely shop with you again." - Sylvia
"Thanks all! Order received today, well packaged and protected, only two days after ordering! Update emails were great and took stress out. Neti pots are great (and will let you know about foot patches...) Thanks again - will definitely recommend your services." - BL
"I would like to express my appreciation for the speed and efficiency with which you have filled my order. I placed the order, by internet, on Monday evening, and the goods were with me by Wednesday morning! I am accustomed to things taking rather longer, not least because some delivery services regard this corner of north east Scotland to be "remote". I guess it helped that the package was small enough to come through the normal post. So thank you very much for your efficiency, and thank you for marketing such a product in the first place (the Neti pot and salt). I pray that it gives me relief from the dreadful nights my chronically blocked nose leads to at present." - Graham
"I have been a customer for some time now. I am currently running workshops in Glasgow for Hopi Candles and as I have found your website to be excellent for all things holistic, eco-friendly, informative and efficient I have added your web site address to the bottom of my workshop notes as a very useful site for all things holistic and of course Hopi Candles." Maria
"My delivery arrived yesterday and I just wanted to say that your service and products are first class, and the items were delivered very quickly. I'll certainly visit your website again soon to buy some more goodies - there are so many interesting things to choose from! - and I've already recommended you to others. Thanks very much. Keep up the good work!" Sean
"The customer service offered by Shop Holistic is second to none - I'm really impressed. Consider yourself well and truly appreciated!" - Lou
"I must say how impressed I am with your service and communications. It is good to come across a company, whether on line, or in the shops, that actually do offer such a good service. Thanks once again, and I hope to do more business with you in the future." - Roy
"I have been incredibly impressed with the helpful and friendly service I have received- in all the orders I have placed. I have tried a variety of products and can honestly say been happy with all of them.I have recommended you to several of my friends and look forward to shopping again." - Alex
"Hello, I received my order from you today and wanted to write to say a big thank you. It arrived 1st class as promised, well wrapped and it was done with care, which I really appreciated. I was so happy with my order and am delighted that you are based in the UK. I will be recommending you to my friends and will not hesitate to use your services again. So thank you to the whole team there." - Leona
"I bought products from you before Christmas and I was delighted with your speedy service and friendly sales staff.If Im not too late into the year I hope you all enjoy a healthy wealthy 2006. I will bring you all my business." - Pauline
"My order has arrived today, once again I am delighted with the quality and extra fast delivery service of my order. Thank you for my free gifts, I will be ordering again very shortly. I would also like to mention how easy it is to navigate through your site and the great value for money products that you supply." - Myra
"Just a brief note to thank you for your very prompt response to my recent order for Hopi Ear Candles which was delivered the following day. I was so impressed that I couldn't resist providing the following feed-back. Packaging: Entirely appropriate; Instructions: Excellent; Delivery: Cannot fault! Technical help: Couldn't ask for more... Many thanks for your patience and courtesy. Long may you prosper." - Brian
"Just thought I would say thanks for the fastest and easiest delivery I ever had ordering from the internet. When I ordered on Friday I was not expecting delivery on Saturday morning. Top stuff." - Justin
"Full marks for such an efficient service. Goods were delivered in less than 24 hours. Your web site is great. I will definitely use your service again." - Rosie
"Thankyou for your excellent service. My Monitor arrived safely less than 24 hours after the order was processed. It's quicker than going to the shops!! I would certainly purchase from Shopholistic again and highly recommend them to anyone." - R M Giles
"I want to congratulate you on a fabulous site! Very easy to move around and pleasantly displayed....refreshing even!" - Trish
"You are really very kind to reply in the way you have and if this attention to detail is anything to go by you will be an enormous success! I wish you the very best." - Susan, Dublin
"Thanks so much for your great customer service! I will definitely order from your site again, and recommend it to friends." - Carla
NOTE: first names only or initials are used to protect the identity of the customer.